Frequently Asked Questions
Who, or what, is Laffin?
Laffin is a cute little friend who loves everyone, no matter what! Laffin loves having cuddles every day, and getting lots of love and attention! Make sure your Laffin gets at least one hug per day, otherwise s/he will be very sad :(
Just remember, every choice you've ever made in your life has led to this moment, to meeting Laffin, to reading this text right now. Now is your chance to get your Laffin; make sure you do the right thing.
We're set on spreading the word of Laffin worldwide. Help us on this journey—send Laffin to your family and friends!
Read more about Laffin's past on our About page!
How big is a Laffin?
Our standard plushies are 30 cm (~12 in.) tall and are specially designed to wear all of our custom-fitted clothing.
How long does shipping take?
We aim to process all orders within 1-2 business days. For domestically fulfilled orders, we estimate up to 5 business days.
Here are the current shipping estimates for orders fulfilled from our international warehouse:
United States: 2-4 weeks
Worldwide: 2-5 weeks
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
Shipping times are not guaranteed.
Can I get faster shipping?
We offer a number of options for expedited shipping at varying costs. If you need your order urgently, please contact us at firstname.lastname@example.org with the item(s) you would like to purchase and we can provide you with a quote for expedited shipping.
Where can I find my order number?
Your order number can be found on your order status page, or in your confirmation email/text.
Why didn't I receive an order/shipping confirmation?
Occasionally, some phone numbers/email addresses reject our attempt to send a confirmation, whether it be an unsupported carrier or a full mailbox. If this is the case, contact us at email@example.com and we will help you get that sorted out!
Why hasn't my order shipped yet?
We aim to have your tracking number sent to you within 1-2 days of placing your order. Please make sure you've checked your email or texts for a shipping update. Otherwise, check your order status page for a tracking number.
How can I track my order?
Your tracking number can be found in your shipment confirmation email or on your order status page.
My tracking page hasn't updated...
We hope you can understand the uncontrollable supply chain issues that Laffin and many other companies are currently undergoing—unfortunately we aren't quite Amazon!
If your tracking number starts with an L, your item(s) will come from our international warehouse. Internationally-fulfilled shipments may occasionally get caught up in customs or border inspection facilities, which can cause a delay in updates. If it's been at least 12 days since your last tracking update, please reach out to us at firstname.lastname@example.org and we'll take a look for you.
I only received some of my items, what gives?
Sometimes, if you buy multiple items at once, we fulfill only the parts of your order that are ready for shipment. We do this to ensure you get your items as soon as possible.
If you are missing an item, it is more than likely we are shipping another package to you! Please check your order status page to see which items are included in a particular shipment. We promise we didn't forget!
How do I wash my Laffin?
Laffins are best hand-washed and air-dried! However, if using a dryer, we suggest a no-heat setting.
What is Laffin Loot?
Laffin Loot is the currency of the Laffin Loyalty Program! You can sign up for this program for FREE, and even get bonus Laffin Loot just for signing up! Our Laffin Loyalty Program offers a range of perks and discounts, because we want to reward our beloved customers! See the icon in the bottom left of the page for more details.
Hey... where's my Laffin Loot?
If there seems to be a discrepancy between your Laffin Loot and amount spent, please contact us at email@example.com. Leave your name and order number and we will help you resolve the confusion!
Can I get a Laffin for free?
We're glad you asked! We frequently do giveaways on Instagram, so make sure you're following us to stay updated: @Laffin
How can I become a sponsor/affiliate of Laffin?
We accept new influencers all the time! Please shoot us an email at firstname.lastname@example.org with the subject LAFFIN INFLUENCER. We'll get back to you ASAP and see what we can do! Alternatively, you can DM our Instagram @laffin anytime!
My question wasn't answered here...
Still have a question for us? Feel free to reach out—we don't bite! We aim to respond to all inquires within 72 hours. Contact us at email@example.com for all other questions and provide your order number if applicable.